How to Return an Item
If your order arrives damaged, faulty, incorrect in size, or does not match the product description or displayed images, you may return it to the address below:
227 7th St, Orland, CA 95963, USA.
At Stormateeca, we are committed to making the return and refund process as smooth and stress-free as possible.
Return Guidelines
– If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery to request a return or exchange. We will provide a prepaid return shipping label.
– For other approved returns or exchanges, please contact us within 30 days of receiving your item. Returned products must be unused, in original condition, and include all tags, packaging, and accessories. Returns can be initiated via our website or by email.
– Please note: Customized, personalized, and final-sale items are not eligible for returns or exchanges. For non-defective returns, customers are responsible for return shipping costs.
Refund Process
Once your return has been received and inspected, refunds will be processed within 7–10 business days and issued to your original payment method. A confirmation email will be sent once the refund is completed.
For defective items reported after the 30-day return period, we may offer a repair or replacement in place of a refund.
If you wish to cancel an order, please do so within 2 hours of purchase. Orders may not be canceled once production has begun.
Delayed or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account.
- Contact your credit card provider or financial institution.
If the issue continues, please reach out to us at contact.stormateeca@gmail.com.
Sale Items
Only items purchased at regular price are eligible for refunds. Sale or discounted items are non-refundable.
Exchanges
We gladly offer exchanges for items that are damaged or defective. Please contact us at contact.stormateeca@gmail.com, then return the item to:
227 7th St, Orland, CA 95963, USA.
Gift Returns
If the item was received as a gift, store credit will be issued for the value of the return. If the order was not marked as a gift, the refund will be sent to the original purchaser, who will be notified of the return.
Return Shipping
Please send all return shipments to:
227 7th St, Orland, CA 95963, USA
Return shipping fees are non-refundable. For items valued over $75, we recommend using a trackable shipping service for added security. Be sure to include your original invoice and package items carefully. Once your return is received, we will process your refund or exchange promptly.